STORE IS CURRENTLY CLOSED FOR RESTOCKS AND NEW ARRIVALS! Reopening mid October

For questions and concerns about your order please contact me at info@tvchany.store

日本語はこちら

GENERAL

- All orders are shipped from Switzerland using Swiss Post.

- Orders containing a pre-order item will be held until everything is ready to be shipped.

- I ship a batch of orders once a week, usually on Wednesday, but your order can take longer than a week to ship when I get a larger volume of orders than usual. (during product launch or store opening) 

RESTOCKS

- Last chance/Clearance items are discontinued and won't be restocked.

- Out of stock items are usually restocked in the following store update, except for items that require a long production time (charms or enamel pins) which can take longer. 

SHIPPING

Due to the COVID-19 pandemic normal delivery times cannot be guaranteed. 

- Switzerland/Liechtenstein: 2-3 business days 

- Europe: 1-5 weeks

- Overseas (Outside Europe) 1 to 3 months

⚠️ Tracking number is optional and can be purchased here, otherwise it won't be provided.

I am not responsible for any customs fees you may encounter, please be aware of your country's customs policies before ordering (especially for big orders)!

RETURNS, DAMAGED OR LOST ORDER

- All sales are final, I do not accept returns or exchanges. 

- If your order was lost or damaged, please send me an email with your name, order number and ordered item. I can send a replacement or refund your order, excluding shipping fee.

- If you've provided an incorrect address that resulted in your package being lost or returned to me you will have to cover the shipping fee if you're requesting a resend.

- Please contact me as soon as possible if you notice a mistake in your address.

ORDERS FROM THE UK

Sadly due to the new VAT policy, I won't be accepting orders from the UK. All orders from UK customers will be refunded immediately.

Please check out this page for more information.